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FAQ

GENERAL FAQ

 

 

Where Are You Based?
We are based In Brisbane, Australia

Do You Ship Internationally?
Yes, although we mostly ship throughout Australia, we also provide the option to ship Internationally using Air Mail


Do Your Prices Include GST?
Yes, all our prices include GST

Are Import Duties Covered By The Purchase Price?
For customers outside Australia who may (or may not) be subject to other taxes, duties clearance charges relevant to their own Country or State, you are responsible for familiarising yourself with any additional importation costs imposed, hence, you will need to check this out with your local authorities


What Payment Methods Do You Accept?
We accept a valid credit card, which is processed through the Paypal system


Do I Need A Paypal Account To Purchase From Designer Folders?
No, you only need a valid credit card


How do I Work Out Shipping Costs?
The easiest way to obtain a shipping quote is to choose the items you are interested in and press the 'Add To Cart' button to generate an order summary of the items in your 'Shopping Cart'. Toward the bottom of the Shopping Cart page you can calculate a peliminary shipping quote in AUD.  Simply use the pull down menu to choose your destination country and enter the relevant zip or postcode and you will receive a real time quote based on your chosen item's weight and the destination.

Do Offer Special Prices For Photographers for Volume Purchases?
We do offer discounts for volume orders. Generally, when 500 or more Folder products of the same type, format and size are ordered. In the case of most other products, when you order 10, we offer FREE logo embossing (generally a saving of $100) PLUS a discount is usally applied


Do You Offer Discounted Studio Sample Albums?
We do offer  discounts for studio sample orders of most items. Please click the link for more information.


DIGITAL FLUSH MOUNT ALBUM FAQ

 

 

 

Do I need to print my images if I purchase your Digital Flush Mount Albums?
YES, although we can provide a complete printing and binding service, we realise that you have most likely calibrated your own monitor to that of your Labs, hence the end result will be more predictable for you to arrange the printing of your images with your own Lab and then simply forward the finished size images to us

Do I Need To Design My Own Layouts?
Yes. Once you have purchased a Flush Mount Album from our site, you need to send the (finished size) digital images to us ASAP. So if you are intending to purchase a Flush mount Photo Album, we recommend that you prepare your Layouts first. To further assist you with your layouts, you can also use Photojunction which is a FREE program many professional use, which also features FREE Digital Album Templates. To find out more, please go to our software page Photojunction

Can I submit a double page spread for example be 20"x14" using only one image? And will that count as two?
For Flush Mount Albums, you can submit your your double page layouts as a single image. However, we will then cut the image into two halves leaving a small gap in the middle. Alternatively, we can crease the image, without a gap in the middle, however you will need to request this when sending your image

What Software Do I Need To Design layouts?
This comes down to affordability, and preference. Adobe Photo Shop is the most popular software, however you might wish to trial other less expensive software such as Adobe Elements, Corel Paint or InDesign. There also free editing software available such as or
To further assist you with your layouts, you can also use Photojunction which is a FREE program many professional use, which also features FREE Digital Album Templates. To find out more, please go to our software page Photojunction

Do I need to worry about Color Correcting the Images and / or Layouts
This only applies if you are sending us your files for printing/output and is entirely your responsibility. Remember that if you have white space around your images, you will need to include crop marks so we know where the edge of your imag/s are.

Where do I send the Digital Files containing the layouts to you?

This only applies if you are sending us your files for printing/output. You will need to send your files on CD or DVD to: Designer Folders, PO Box 206, UNDERWOOD, QLD AUSTRALIA 4119, using a method of delivery of your choice.

How do I Prepare the layouts before sending them to you(only applies if we are printing your files)

 
File Format Requirements
The required format is full size jpeg. If you are sending a DVD to our postal address you can use flattened Tiff or full size jpeg.
Layout Size Requirements
This is determined by the album page size you have chosen. For examp;e, a 10 x 14" flush mount album requires an image for page layout which is also 10x14". Always keep in mind the trim size limitations (see below)
Resolution & File Size Requirements
This depends on your chosen album size; for example, if you wish to purchase a 10 x 14" album, please supply your file size as 10x14" at 300 dpi
Trim Sizes
Please be aware that you will loose about 3-4mm around the edges of your image. This is called the 'Trim'. Please do not place any crucial subject matter within this area.

For more information and tips about ordering your Digital Flush Mount Album and what we require, refer to this link:

How is a Digital Flush Mount Album different to a Matted Album?
The distinguishing feature between Flush Mount Albums and other , more traditional Matted albums is that Flush Mount Albums consist of rigid pages made of 'card' with the photo prints dry mounted on either side of that card, creating a rigid seamless page.
This is why the images are dry mounted. The page of the Flush Mount Album appears rigid and is constructed entirely of a single print which extends flush to the edges.

Whereas the matted album, features a cardboard Mat/Overlay or frame which sits over the top of your images to hold them in and help protect them.

MATTED ALBUM FAQ

A matted album, features a cardboard Mat/Overlay or frame which sits over the top of your images to hold them in and help protect them. These are still our most popular albums and tend to look less "busier" or "cluttered" than the Digital Flushmount Albums.

Do I need to send you my images?
NO, unless you want us to assemble all your images into your album, which we charge for. It is very easy, especially with the Art Bookbound albums, preassembled with the mats already attached
, you simply slide your images in from the top of the mat, which we leave unattached (open) and secure them in final position using a small amount of double sided tape

What is a Page ? What is a Leaf?
Leaf is the proper term to describe an album page. Each album leaf contains two sides, just as pages within a book do.


Can I still have Images Flushmounted in a Matted Album?
YES, however this should be limited to about 4 or 5 so as not to effect the overall way the album sits. We can attach a repositionable adhesive to these album sides to allow you to DIY attach and trim your own images flush to the edge of the album